Data Usage and Data Protection Statement
Purpose of Policy
This policy describes how “Stuart Green” collects and processes your personal data as part of the task of providing the service of static caravan repairs from the business base in Rhyl, Denbighshire.
It is important that you read this policy together with any other data related notice that may declared elsewhere in advertisements, work contracts, etc.
Data Controller and Data Processor
The data controller and the data processor, collecting and processing the information provided by Stuart Green customers or enquirers, in association with the task of providing the service of static caravan repairs, may be contacted via firstname.lastname@example.org.
The data controller and the data processor, collecting and processing information from the Stuart Green Caravan Repairs website, in association with the task of securing and maintaining the integrity of the Stuart Green Caravan Repairs website, may be contacted via email@example.com. The website data controller/processor is also the web manager and technical expert/advisor.
Why Stuart Green Processes Personal Data (the “Purpose”)
Personal data, or personal information, is any information about an individual from which that person can be identified. Personal data does not include information where the identity has been removed or is anonymous.
Stuart Green collects and processes (stores, transfers, archives, updates and uses) different kinds of personal data, which is outlined as follows:
- Stuart Green customer/client data. Contact data: The personal data collected and processed is: name, postal address, landline phone number, and/or mobile number and email address;
- Electronic mail and contact form enquiries data. Contact data: If the website contact form is used, the personal data collected and processed is: name, a telephone number (optional) and email address. If Stuart Green is contacted directly via electronic mail then the name and email address (at the very least) will be collected and processed;
- Website Functional Data. Various procedures are in place to protect the website from malicious online activities. Personal data will be recorded and processed as a consequence. Statistical data is also recorded, this will include IP address and which pages have been visited and online documents downloaded. Use and content of contact form submissions is recorded for a limited time. Use and commenting on blog articles is recorded for a limited time.
How Stuart Green Processes Personal Data
Personal data from customers/clients is collected using temporary paper-based forms or within an electronic text-based file. This information is transferred and processed within a more permanent electronic file system on a secure (password and firewall protected) desktop computer at the business address.
With the website contact form an email is generated and sent to the data processor’s computer email application. With direct email communication, the email message is also sent to the data processor’s computer email application. Messages are stored on a password protected and firewall protected computer.
Website comments data and website functional data is stored in a MariaDB database. The website data controller will be alerted by email when a new subscriber account request is made (blog commenting). Quality assured WordPress plugins are used to record and monitor website activities to ensure no malicious online activities take place. The WordPress plugins used to collect and process website-based data are: statistical add-on “WP Statistics”; security add-on “Wordfence”; electronic mail logger add-on “WP Mail Log” and; website auditing logger add-on “WP Security Audit Log”.
The website files and MariaDB database are stored and maintained on a secure shared hosting server, located within the EU.
The Lawful Basis for Collecting & Processing Personal Data
The Law states Stuart Green must tell you the following:
Stuart Green holds clients’ data because it is in its legitimate interest to do so. Without holding the data Stuart Green cannot work effectively.
Stuart Green holds website functional data because it is in its legitimate interest to do so. Without collecting, processing and monitoring web-based data (which includes personal data such as IP address) the website would be vulnerable to cyber-attacks and other malicious online activities.
How Personal Data is Used
With client/customer contact data, your personal data is only used for contact purposes between you and Stuart Green regarding the task of providing the service of static caravan repairs. Stuart Green may ask you if you’d like to opt in to a newsletter subscription containing offers and promotions from Stuart Green in the future.
With enquirer contact data, your personal data is only used for contact purposes between you and Stuart Green regarding the possible future task of providing the service of static caravan repairs.
With the personal data processed in relation with the Stuart Green website operations, it is the task of Stuart Green to maintain a website that is safe to use by all, that is uncompromised by malicious online activities, and is data secure for those using the website, be it using the contact form, downloading documents, or reading online articles. Website activities and statistics are recorded for a maximum of 12 months and then automatically deleted.
Change of Personal Data Purpose
Stuart Green will only use your personal data for the purposes for which it was originally collected for (as previously outlined). If another reason arises for which Stuart Green needs to use your personal data you will be contacted first to gain your consent.
Note that Stuart Green may further process your personal data without your knowledge or consent where this is required or permitted by law, such as requests from government bodies, e.g. HMRC.
Disclosure of Personal Data
Stuart Green does not sell, distribute or otherwise make personal data commercially available to any party, except as described in this policy or with your prior consent.
Protection of Your Personal Data
Stuart Green takes the security of the personal data held seriously, both customer/client personal data and website based personal data. Policies and procedures are in place to safeguard it from loss and misuse.
Stuart Green also has procedures to deal with any suspected personal data breach and will notify you of breach when legally required to do so.
Good security practices are in places, namely: strong passwords; updated antivirus and firewalls; up to date Windows operating system installations, up to date Microsoft Office applications, and up to date WordPress installation and latest plugins in use at all times.
Length of Time Processed Personal Data Is Stored
Customers/clients contact data: Some personal data will be stored for up to 7 years as per the requirements stated by HMRC for income related purposes.
Enquirer contact data: Personal data will be held for the length of the enquiry. Relating emails and the data held within will be deleted in a timely manner (within weeks of the initial enquiry). Personal data from an online enquiry will never be transferred to another data process in the event the enquiry does not produce a sale.
Web-based Personal data: Contact form messages are recorded by the WP Mail Log plugin and stored for a maximum of 30 days. The web activities stored by the WP Security Audit Log plugin are kept for 12 months.
Your Legal Rights
Stuart Green assumes responsibility for keeping an accurate record of personal data once you have submitted the information. Please inform Stuart Green of any changes to your information.
You are entitled to:
- Request access to your personal data;
- Request the correction or deletion of your personal data;
- Object to the processing of your personal data;
- Request a restriction of processing your personal data;
- Withdraw consent at any time, where Stuart Green is relying on consent to process your personal data.
To exercise any of the above rights, please contact firstname.lastname@example.org for customer/client/enquirer related personal data or email@example.com for web related personal data. Alternatively, use the contact form on the Stuart Green website http://www.stuartgreencaravanrepairs.co.uk
Complaints or Concerned About Stuart Green Data Processing?
You can direct any enquiries in the first instance to the data controller and processor at Stuart Green (firstname.lastname@example.org with the subject “GDPR enquiry”) and Stuart Green will do the upmost to resolve the personal data matter. Failing that, you can contact the Information Commissioner at www.ico.org.uk/concerns or by calling them on 0303 123 1113.